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Support

Help comes as a ticket

Every request gets a number and a history that stays. That is why we only accept support requests as tickets – not by email.

No support by email

We answer support requests in tickets only. You open a ticket in the app or in the admin console; both take less than a minute and all you need is an account with an email address.

Register for free Go to the app Go to the admin console

Why a ticket instead of an email

  • Every ticket has a number in the format T-000123 – both sides can refer to it at any time.
  • The whole history stays in one place: question, follow-up, answer, solution.
  • Attachments belong to it: images, PDF, CSV, text and office files up to 3 MB each.
  • Nothing gets buried in a mailbox and nothing ends up in the spam folder.
  • Club, list, app version, platform and the page you were on are attached automatically – we do not have to ask for them first.

You need an account with an email address

Without an email address on the account no ticket can be opened, because otherwise you would not learn that an answer has arrived. If you do not have an account yet, register for free. If you sign in with a PIN, add the address under “My account” → Settings. The answer itself is always in the ticket, not in the email.

Register for free

Open a ticket in the app

  1. Sign in to the app.
  2. On phone or tablet tap “Settings” at the bottom, then “Help & support” at the very bottom under “Information” – on a computer “Help & support” sits in the top navigation bar.
  3. Tap “New request”.
  4. Under “What is it about?” pick the kind: question, problem or idea / improvement.
  5. Write a subject and a message, attach a file with “Choose attachment” if needed, and send.
  6. The ticket number appears right away; the answer will later be in the same place.
Go to the app

Open a ticket in the admin console

  1. Sign in to the admin console.
  2. In the side menu go to “Help & support” under “Integrations & help”.
  3. Choose “New request”, fill in kind, subject and message, attach a file if needed, and send.
Go to the admin console

What happens after you send

  • The ticket gets its number straight away, for example T-000123.
  • We reply inside the ticket; the “Help & support” menu entry shows a marker while the answer is unread.
  • Follow-up questions and further attachments go into the same ticket – the history stays complete.

Have a quick look first

Many questions are already answered in the guides and in the frequently asked questions – that is faster than any ticket.

Guides FAQ