Plans and subscription: Free, Basic and Pro

The plans at a glance

• Free (no plan): up to 3 accounts, all features, one list and up to 3 users in administration. It stays free as long as an owner, administrator or manager signs in at least every 180 days.
• Basic: Basic 15, 40, 60, 100, 200 and 400 – the number is the maximum number of accounts. Included are booking, accounts, settling and the simple exports, plus up to 2 lists, stock with inventory and reports. Not included are, among others, online payment, direct debit, guest list, cash register and TSE, price rules, deposit and push notifications.
• Pro: all features and any number of lists. The plans are Start (up to 5 accounts), Team (15), Club (40), Club 60, Large (100), XL (200) and XXL (400); invoices show them with the tier, e.g. "Pro Club". For more than 400 accounts there is an individual offer.
• Tally: only for clubs that moved over from the previous system. After a change or cancellation it cannot be booked again.
• Billing is yearly. Current prices are on the pricing page. The offer is exclusively for clubs, associations and companies, not for consumers.

Buying a plan

1. In /admin open "Contract & payments" → "Plan & invoices" – or in the WebApp or app "Settings" → "Admin area" → "Plan & invoices". Owners and administrators of the organization may buy and change plans.
2. Check the billing address under "Organization" → "Master data". If it is missing, the page points this out ("Go to master data"). Country and currency are fixed with the first plan and cannot be changed afterwards.
3. Choose the plan that fits your number of accounts and click "Book package".
4. Confirm that you act for a club, association or company and pay with Stripe/PayPal – as a subscription that renews every year by itself, or for one year without renewal (a reminder with a payment link arrives before it expires). In euros, direct debit via GoCardless is also possible.
5. After payment you see "Thank you! The package is booked." – the plan applies at once.

Switching from Basic to Pro

1. Under "Plan & invoices" click "Change package" and choose the new plan, for example Pro Club instead of Basic 40.
2. With a subscription paid automatically via Stripe, a change upwards – more accounts or from Basic to Pro – applies at once. The difference up to the end of the current period is charged pro rata; the confirmation before the change says so.
3. A smaller plan of the same tier is scheduled for the end of the period; until then the current one stays. You undo the scheduled change with "Keep".
4. A change to a lower tier, for example from Pro to Basic, is only possible via support during a subscription with automatic payment.

Invoices

• iqmeta issues an invoice for every payment. It is listed under "Plan & invoices" in the "Invoices" section and opens with "View invoice".
• By e-mail, invoices go to the address shown on the page under "Invoices go to: …" – without a separate billing address to the owner.
• When switching from Basic to Pro, the invoice contains a credit for the rest of the old plan and the pro rata charge for the new one.

"Pro until": Pro time granted by the operator

The operator can grant an organization Pro time up to a date – for example after moving from the previous system or for testing. This works with any plan and also without a plan.

With a plan you use all Pro features until that date; afterwards the scope of your plan applies again. Without a plan, "Plan & invoices" shows "Pro trial until …": until then all Pro features apply with up to 60 accounts and any number of lists and users, afterwards the free tier with 3 accounts again – accounts above that can then no longer book.

You receive an e-mail 14 days before the end. All data is kept; with a plan everything continues without interruption.

Cancelling and expiry

• "Cancel subscription" ends the automatic renewal at the end of the period; until then the plan stays. "Undo cancellation" reverses this.
• After the end, 3 accounts are free again. Existing accounts and all data are kept; accounts above the free limit can no longer book.